Skin Sherpa North America stands behind every product that we offer with a no-risk 90 day money back guarantee.
To ensure a proper return and refund, please follow these steps:
You must return your order within 90 days of the date of your purchase.
You must let Skin Sherpa North America know of your decision to return your order and return the product with the first and last name of the person who ordered the product.
Please Note: If you simply send the product package back without either calling us or writing a notice on the package informing us you want to cancel your order, you revoke your right to a refund.
You must include inside your return package, all bottles that were purchased in the original order being requested for refund. All bottles, whether they were opened, fully used, or unopened, are required to be shipped back by you to our facility.
– Customer refunds take between 14 to 21 business days to process, from the day we receive the product back to our facility.
– If any item appears to be purchased from an unauthorized seller, it will not be accepted and it will not qualify for a refund.
– Customers are liable for product until the returned package is received at our warehouse.
You must return the product within the specified period of time, along with all original packaging, and a note containing your name, order number, and reason for return to:
4848 Perrin Creek Suite 680
San Antonio, TX 78217